Return & Refund Policy – Gadget Plus
At Gadget Plus, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.
1. Return Eligibility
You may request a return if:
- The product is damaged, defective, or incorrect upon delivery
- The product is unused, in original condition, and in original packaging
- The return request is made within 3–7 days of receiving the product
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged products (not due to our fault)
- Products without original packaging, accessories, or invoice
- Clearance or special offer items (unless defective)
- Software, digital products, or opened sealed items (where applicable)
3. Return Process
To initiate a return:
- Contact our support team with your order details
- Provide clear photos or videos if the product is damaged or defective
- Our team will review and approve your request
- Send the product back to the provided return address
4. Refund Policy
Once your return is received and inspected:
- Approved returns will be refunded within 5–10 business days
- Refunds may be processed via:
- Mobile banking (bKash/Nagad/Rocket)
- Bank transfer
- Store credit (if preferred)
5. Replacement Option
Instead of a refund, you may request a replacement for eligible products, subject to stock availability.
6. Return Shipping
- If the return is due to our error (wrong/defective item), we will cover the return shipping cost
- If the return is for personal reasons, the customer may need to bear the shipping cost
7. Cancellation Policy
- Orders can be cancelled before shipment
- Once shipped, cancellation is not possible, but you may request a return after delivery
8. Important Notes
- Gadget Plus reserves the right to reject any return request that does not meet our policy conditions
- Refund time may vary depending on the payment method